Optimizing Healthcare Technology through Long-Term Partnership

The leading provider of specialty electronic health record (EHR) platforms is on a mission to place doctors and patients at the center of care through intelligent, specialty-specific cloud platforms. 3Pillar has supported the provider in this mission for more than 16 years. What began as a modest engagement of two 3Pillar engineers has grown significantly through innovation and collaboration. Up to 94 engineers have helped to move the mission forward across global locations including India, Costa Rica, and Romania.

Throughout the years, the provider has faced ongoing challenges around scaling its internal resources for projects. At the same time, they needed access to specialized healthcare expertise critical for developing EHR workflows and products, a skillset that is often in high demand but low supply. Exacerbating these challenges are the constant rapid evolution of healthcare technology and rising patient care expectations.

3Pillar has been instrumental in addressing related challenges through comprehensive support, such as:

• Software development and QA testing resources to help build out specialty EHR platforms through expertise in technologies like Java, .NET, and Angular.
• Developing specialized workflows within the EHR applications.
• Modernizing legacy healthcare applications by migrating them to current technologies and frameworks.
• Improving the mobile app experience, resulting in better app ratings and reviews.
• Developing new products including performance testing tools and a PCI-compliant payment gateway platform.

As the partnership has grown, the 3Pillar team has leveraged innovative setups to embed within the organization to ensure seamless integration despite geographical distances. This alignment helps to scale its resources and capabilities while ensuring access to subject matter expertise.

Over the past 16 years and counting, 3Pillar has leveraged a proactive, innovative approach to modernizing the provider’s healthcare products. Migrating to modern frameworks such as Angular allowed for the enhancement of user experiences across web and mobile platforms. Initiatives such as optimizing the mobile app interface, embedding within teams, and developing a robust payment gateway platform are just a few examples of this ongoing commitment to excellence.

This partnership has allowed for enhanced scalability to modernize existing systems and develop innovative new solutions. The provider is positioned to respond quickly and effectively to changing healthcare industry dynamics, placing the organization at the forefront of EHR technology.

“The team has been wonderful. They are collaborative and work diligently working towards our iteration goals. They have continuously exceeded our expectations to deliver on commitment. I would be more than delighted to continue working with them.”

3Pillar designs and engineers products with purpose. As your healthcare solutions partner, we can help your organization connect your customers with the information they need and the experiences they expect. Contact us today to speak with a 3Pillar expert.